Customer Service
How Can We Help?
We're a small, passionate team behind Tummy Chuckles and we're here to make sure your experience is a great one. Whether you have a question about an order, our products, or our policies — we've got you covered.
Contact Us
Email: contact@tummychuckles.com.au
Response time: We aim to reply to all enquiries within 1–2 business days (Monday–Friday, excluding Australian public holidays).
For the fastest response, please include your order number in your message.
Order Help
Here's how to get assistance with your order:
- Check your confirmation email — Your order number and estimated dispatch information are included in your order confirmation email. Please check your junk/spam folder if you can't find it.
- Track your order — Once your order has been dispatched, you'll receive a shipping notification with tracking details.
- Contact us — If your order is delayed, incorrect, or you haven't received a confirmation email, email us at contact@tummychuckles.com.au with your order number and we'll look into it right away.
Delivery Information
For full details on our shipping zones, rates, and estimated delivery times, please see our Shipping Policy.
Please note: Delivery timeframes are estimates provided by our carrier partners and may vary during peak periods.
Returns & Refunds
We want you to be completely happy with your Tummy Chuckles purchase. If something isn't right, please reach out to us within a reasonable timeframe of receiving your order.
Read our full Refund & Returns Policy for details on eligibility and how to initiate a return.
Frequently Asked Questions
Are your products gluten-free, dairy-free, and vegan?
Yes! All Tummy Chuckles bake mixes are crafted to be gluten-free, dairy-free, and vegan. Please refer to individual product pages for the full ingredient list and allergen information.
Are your products certified?
We are proud to hold relevant certifications that support our commitment to quality and dietary safety. See our Certifications page for details.
Can I change or cancel my order after placing it?
We process orders quickly, so changes and cancellations may not always be possible. Please email us at contact@tummychuckles.com.au as soon as possible and we'll do our best to help.
What if my item arrives damaged or incorrect?
We're so sorry if this happens! Please email us at contact@tummychuckles.com.au with your order number and a photo of the item, and we'll make it right.
Do you offer wholesale or trade pricing?
Yes! If you're interested in stocking Tummy Chuckles products, visit our Wholesale Enquiry page to get in touch.
How do I use your bake mixes?
Each product comes with instructions on the packaging. You can also find baking tips and recipes on our TC Tips for Baking page.
